Terms & Conditions
Effective Date: Jan 2026
Welcome to Lust Aura. By accessing or using our website (www.lustaura.net), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
Lust Aura is a Dubai-based manufacturer of premium scented products, including candles, diffusers, room sprays, incense, and other fragrance-based items. All content, images, product designs, and branding on this website are the property of Lust Aura and are protected by applicable copyright and intellectual property laws.
2. Use of the Website
By using this website, you agree to the following:
- You will not misuse the website or its services.
- You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without our express written permission.
- You agree to provide accurate, current, and complete information when submitting forms on the website.
3. Orders & Payments
- All products displayed are for reference only. Your order will be custom-made based on your confirmed requirements.
- Payments must be made through our official business account.
- We reserve the right to refuse or cancel any order at our discretion.
- Full payment must be received before shipping.
4. Shipping & Delivery
We aim to process and ship all orders within the timeline specified and agreed upon during your consultation or meeting. However, delivery times may vary due to delays caused by third-party suppliers, customs, or unforeseen circumstances.
5. Returns & Refunds
Due to the handmade and personal nature of our products, we do not accept returns or offer refunds except in the case of damaged or incorrect items.
If you receive a damaged or incorrect item:
- Please contact us within 48 hours of delivery at info@lustaura.net
- Include your order number and clear photos of the issue so we can assist you promptly.
6. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from your use of the website or purchase of our products shall be subject to the exclusive jurisdiction of the courts in Dubai.
7. Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
- Email: info@lustaura.net
- Phone: +971 553 919 550
- Address: Dubai, UAE